#SupportLocal

in conjunction with
YourHerefordshire.co.uk

#SupportLocal

in conjunction with
YourHerefordshire.co.uk

Reading time: 3 mins

Mark Thurman

04 October 2020

#SupportLocal

2020:
Don't let it win

2020 has been an awful year so far. Aside from the personal impact of Covid, the effect on businesses has been devastating.

Over the next few weeks, Credible Systems, with the help of Your Herefordshires #SupportLocal scheme, will be sharing some tips for reducing the impact of Covid on your small business.

The uncertainty of the last 6 months and the likelihood of possibly another 12 months disruption to business means that your response to the Covid crisis is more important than ever.

We’ll be looking at websites, your potential new customers first stop when looking at your business and also at some software tools that will help you work more efficiently in this ‘New Normal’

About us

Credible Systems was founded in 2008 with the aim of helping organisations improve through the correct use of technology and experience earnt in the world of enterprise sized technology projects.

Focus on 2 things

Your website

More than just a brochure, your website is often the thing that customers see and you don't get a second chance to make a first impression.

That impression is often poorest when the website is:

Broken or displays incorrectly
Slow to load
Poor or frustrating navigation
Not optimised for mobile devices
Hard to read with poor font & colour choices
Is not engaging (more on this later)
Contact details are buried / missing

Business Process Tools

Today it is possible for small businesses to use true enterprise level tools to manage and improve their business processes. Credible have been using these tools for 12 years and can advise you on how to:

Collect leads/prospects efficiently and consistently
Allow your prospects to chat with your team in real time - and gather their details as you do so.
Store Leads/Contacts/Account & Deal information together to form a 'Single Point of Truth' about your Customer/Sales base
Securely share the just information your team members need to make and track sales opportunities
Define business process workflows and stick to them
Automate common tasks, follow-up emails, changing fields/values etc based on powerful rules and triggers
Report on EVERYTHING! Average time to sale? Best performing salesperson? Most common reason for lost opportunity, best lead source?